Our Privacy Policy

Privacy and Data Protection Policy

Envirocall Limited have measures in place to protect rights of, and the personal information that we hold for individuals and organisations.

We work hard to comply with all relevant laws including the UK Data Protection Act (1998) and the General Data Protection Regulations (GDPR) introduced in May 2018.

We maintain internal data protection and privacy policies on which all our staff is trained to ensure that we meet our obligations under these laws.

We review and change our policies and processes regularly to ensure that we continue to meet any changing demands of the applicable laws. We encourage our staff to be vigilant and to report to the Directors any suspected non-compliance with our policies, and are committed to taking actions whenever these reports are made.

Information that we gather and your rights and in particular with reference to the GDPR regulations individuals have important rights.

The following is information on how Envirocall Limited treat each of these rights.

The right be informed

You have the right to know what we do with your data and why, how you can withdraw your consent for us to do that, and exactly who we are.

This policy applies to Envirocall Limited whose registered office is 5 Elmdon Lane, Marston Green, Solihull, West Midlands. B73 7DL and the person responsible for the privacy policy and its application is the Managing Director.

We may hold lawful information about an individual from completion of our website contact form and this is how we confirm their consent.

We retain this information for as long as your confirmation continues to be applicable or for a period of six years then we delete the personal information from our systems.

If at any time you wish to withdraw your consent or make a complaint about our handling of personal data then you can email info@envirocall.co.uk, or write to us at the address given above, and we will remove that consent, or contact you regarding your complaint within one month, but normally sooner.

 The right of access

If you wish to know what data we store about you, in order to check that it is accurate or being used lawfully, then you may email info@envirocall.co.uk, or write to us at the address given above, and we will provide you with any data that we hold about you in the same format in which you made the request.

We will do this within one month.

The right to rectification

If you believe the information we hold about you to be inaccurate then you may email us on info@envirocall.co.uk or write to us at the address above to let us know.

We will correct the information we store and we will do this within one month of the request.

The right to erasure

You may request that we erase the information that we hold about you (also known as the right to be forgotten).

You may request this if you believe that we no longer need the information for which it was originally lawfully collected, and that you have withdrawn or never gave your consent for us to use the data for marketing purposes, or you feel that it was unlawfully processed.

Please contact us with your request on info@envirocall.co.uk or write to us at the address above to let us know.

We will consider these requests and take appropriate action within one month of the request.

The right to restrict processing

You may ask us to restrict the processing of your personal information if you think it is inaccurate, you object to the processing, or you wish us to retain the information past the point at which we would normally remove it as you wish to establish or defend a legal claim.

Please contact us with your request on info@envirocall.co.uk or write to us at the address above to let us know.

We will consider these requests and take appropriate action within one month of the request.

The right to data portability

You may request a copy of the data that we hold about you in a machine-readable format (for example an Excel spreadsheet or text file) for the purposes or re-using that data for any reason.

Please contact us with your request on info@envirocall.co.uk or write to us at the address above to let us know.

We will provide this free of charge within one month.

The right to object

If you object to our handling of your data then you may inform us of your objection by emailing us on info@envirocall.co.uk or write to us at the address above to let us know.

If we agree with your written objection, and whilst we consider it, that we have no legal right to use the data in the way to which you are objecting, then we will restrict the processing of that data free of charge and within one month.